TERMS & CONDITIONS & WARRANTYGood and important things to know
TERMS OF SALE
We follow the Sale of Goods Act for corporate customers. For private customers, we follow The Act on Distance Contracts and Off-Premises Contracts.
All Kamado Sumo models are sold with a lifetime warranty for material and manufacturing defects throughout the ceramic body, ceramic base and lid to the original buyer. On the firebox and firering, lifetime functional warranty applies. The metal, stainless steel and cast iron components on the Sumo (including metal rings, hinge mechanism, cast iron top, grill grid, fire grate and bottom vent) are covered by a three-year warranty to the original buyer. On the wooden components (side tables and handles) we give a (1) year warranty to the original buyer. The warranty on wood products does not cover normal weather wear or cracks unless it affects the condition of the construction.
- Lifetime warranty on the entire ceramic body
- 3-year warranty on all metal parts including the thermometer
- 1-year warranty on gasket and wooden components
Prices on our website are quoted in local currency (SEK, DKK, NOK or EUR) including VAT.
Our deliveries are mainly sent by DHL and deliver directly to the delivery address. The delivery of grills takes place to the plot boundary. Delivery of packages up to 20 kg will be sent to the nearest DHL Service Point. Normal delivery time is 3-5 days. For international deliveries normal delivery is 3-7 days.
It's free shipping on all kamados!
Always check your delivery carefully. If the goods appear damaged due to defective cardboard always unpack and check the product itself. In case of damaged product (physical damage to the goods) the customer must immediately contact the carrier and complain about the goods. Then contact Kamado SUMO and provide the order or invoice number and carrier's complaint number. Alternatively, please report directly on our website or to our support for more information about the actions required.
Sales cannot be made to minors or customers under the age of 18.
- RIGHT OF WITHDRAWAL 14 DAYS
In the EU, as specified in the law on consumer protection in distance and home sales contracts, consumers have the right to withdraw from a purchase in certain cases by sending or delivering a notice to Kamado SUMO AB within 14 days from the date on which the consumer received the goods or a substantial part of them. The right of withdrawal only applies if the goods are in substantially unaltered condition. In cases where depreciation has occurred during the opening and inspection of the goods, Kamado SUMO AB will charge the customer for this depreciation. The right of withdrawal does not apply to companies. When exercising the right of withdrawal, you are responsible for the return freight. The amount of your goods value will be refunded. Charges associated with your order such as freight and payment fees will not be refunded. Please note that our prices include shipping, but in case of withdrawal, the direct shipping costs are not refundable.
In accordance with the law, private consumers have the right to complain about goods that were defective when they were handed over within 3 years from the date of purchase. Notification of the complaint must be made to Kamado SUMO AB within 2 months of the discovery of the defect. Defects occurring within 6 months from the date of purchase are considered to be original. If the complaint is not made within 3 years from the date of purchase, the private consumer loses the right to complain about the product. For easier handling, the customer should make a fault report before returning the goods. Please note that the receipt of a return number does not constitute an accepted complaint. The invoice/delivery note must be enclosed and the box must be clearly marked with the return number. The goods must be packed in outer packaging approved by the carrier and Kamado SUMO . Complaints received by Kamado SUMO without approved outer packaging can be returned to the customer without action as they cannot be accepted for complaint action.
- PRODUCT LIABILITY
If the goods is damaged or gets lost during transportation from us to you, we are liable for payment. If the item is damaged or lost when you return it to us, you are responsible for payment.